"Sometimes, a shocking controversy like this one is both freakish and representative. Indeed, this incident is both an extraordinary occurrence—overbookings are common yet rarely involve thuggish yanking—and also a dramatic reminder of the profoundly unequal, and even morally scandalous, relationship between consumers and corporations in industries where a handful of large companies dominate the sector...
Domestic airlines are now enjoying record profits, having flown more passengers each year since 2010. This is in part because the airline industry is sheltered from both antitrust regulation and litigation. Four carriers—United, Delta, American, and Southwest—earn more than $20 billion in profits annually and own 80 percent of seats on domestic flights. Along with cable companies, airlines are the top-of-mind paragon for industries that seem to get worse for consumers as they become more heavily concentrated. Indeed, when fuel prices fell last year, as The Atlantic’s Joe Pinsker (who edited this story and who has a relative who works at United) has written, airlines spent the savings on stock buybacks rather than pass them to consumers."
Ugh airlines the worst.
Related: Neoliberalism has invaded our vocabulary
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