"London-born Stanford student Joshua Browder created DoNotPay initially to help people appeal against fines for unpaid parking tickets. Dubbed “the world’s first robot lawyer”, Browder later programmed it to deal with a wider range of legal issues, such as claiming for delayed flights and trains and payment protection insurance (PPI)...
the 19-year-old said he decided to expand the bot’s capabilities after DoNotPay began receiving messages about evictions and repossessions. In February this year tenant evictions reached the highest on record.
He said: “I felt bad that I didn’t have the knowledge to personally help people, especially since they were being made homeless.”...
“The fact is, it’s easy to turn away a young person who doesn’t know what they’re entitled to.” added Marcus. “It’s those turned away that any app really needs to reach out to.”"
This is an awesome use of tech, to actually increase accessibility to knowledge and services. Specifically, these legal and bureaucracy-navigating services that are supposed to maintain our democracy across socioeconomic class, but are still segregated at the "top" because they require time, energy, and insider knowledge.
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